Tell us what has changed
Useful fault information helps us plan the next step. Tell us the equipment brand and model, what the system is doing, when the issue began and whether any warning lights or error codes are visible.
Reduced cooling or heatingThe unit runs but the room no longer reaches the expected temperature.
Leaks or drainage concernsWater appears around the indoor unit or condensate is not draining as expected.
Unusual sound or smellThe system has developed a new noise, vibration or odour during operation.
Controls and error messagesThe unit will not start, responds inconsistently or displays a warning code.
Assessment before repair
A fault can have several possible causes, so an accurate diagnosis comes before replacement parts or repair work. We will explain the findings, available options and likely cost before additional work is agreed.
If there is smoke, burning, exposed wiring or a serious leak, switch the system off where it is safe to do so and seek urgent qualified help.